Verizon Business – A Connected Social Media Showcase

Verizon Business has undertaken an extensive billing transformation project focused on providing a world-class customer experience for its large-business and government customers. By reducing the number of billing systems, enhancing self-service options and offering a single billing platform across virtually all accounts, the company has raised the bar on billing performance. Dave Landry, executive director – sales support and billing systems, Verizon Business, discusses the positive impact this multi-year project is having on customer satisfaction.

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